Help Centre

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General mortgage questions
What is an Approved Solicitors Panel?

Our Approved Solicitors Panel is made up of a group of solicitors we've worked with before and trust to act on your behalf. Take a look through the pdf to find a solicitor near to you. 

If you choose to appoint a firm that is not on our panel, we will require our own partner Solicitor to act on our behalf. You will be responsible for our legal fees in addition to your own legal fees. 

Savings
What is the interest on my Savings Account?

You can view the interest on your savings account at any time online once you've registered for our online services.

Alternatively take a look at this pdf to find out the interest rate for your variable savings account where the product is no longer available. 

If you're looking for the interest rate for a savings account that is currently available take a look at our savings products here.

Mortgage payment difficulties due to Coronavirus
Am I eligible for a payment deferral?

To be eligible for a payment deferral you'll need to self-certify that your income has been impacted by Coronavirus.

 

If you're a Buy-to-Let landlord, it'll be available if your tenants have lost income because of the impact of Coronavirus.

 

There are a number of options available and payment deferrals aren’t always the most suitable solution for everyone. By speaking to us, we can tailor the best option for you.

 

Mortgage payment difficulties due to Coronavirus
Can anyone apply for a Coronavirus mortgage payment deferral?

If you're in financial difficulty as a result of Coronavirus and are concerned about making your mortgage payments during this time you should contact us as soon as possible. You don’t need to provide any documentation; however you will need to self-certify that your income has been either directly or indirectly impacted by Coronavirus.

If you’re unsure whether a mortgage payment deferral is right for you, you may find it useful to read the Money Advice Service’s A guide to Coronavirus mortgage payment holidays.

 

Mortgage payment difficulties due to Coronavirus
How do ‘payment deferrals’ work?

The mortgage repayment, or part of it, is deferred for a period. The monthly payment changes to zero or the reduced amount, and interest accrues for the period. This may be particularly appropriate where there is a temporary shortfall of income.

 

However, this is not a solution where, because of a permanent reduction in income, a borrower is unable to afford anywhere near the full mortgage repayments and there is little prospect of an improvement in the situation in the foreseeable future.

 

Where repayments are deferred for a time, the borrower will need to make up these repayments in the future, which could be over the remaining term.

 

Mortgage payment difficulties due to Coronavirus
What is a Mortgage Payment Deferral?

With a payment deferral you'll make reduced or no monthly mortgage payments for a set amount of time, in this case up to three months initially.

 

However, it’s important to remember that you still owe that money and the interest on your mortgage still accrues during a payment deferral. 

 

At the end of the payment deferral we'll recalculate your monthly payments over the remaining term of your mortgage. We'll write to you to let you know your new monthly payments and to outline the other options available to you to repay the interest charges incurred and make up the deferred payments. We'll have a range of options available to help you to do this.

 

Savings
How do I pay into my savings account?

You can simply set your Cambridge savings account up with your bank so you can transfer to your savings as and when you want, the details you’ll need are:  

  • Sort Code: 20-17-55
  • Account Number: 40338346
  • Reference: This is your 10 digit Cambridge Building Society account number. You must quote this as a reference to ensure the payment reaches the Account

You could also call the team on 0345 601 3344 – they’re able to take the payment over the phone if you’d prefer.

Mortgage payment difficulties due to Coronavirus
How long will it take for you to process my payment deferral?

We're doing our best to support our customers during these unprecedented times. However, the impact of Coronavirus is also having an effect on our own teams and applications will be dealt with as quickly as possible.

 

Mortgage payment difficulties due to Coronavirus
How do I apply for a mortgage payment deferral?

If you're concerned about making your mortgage payments during this time you should contact us as soon as possible. You don’t need to provide any documentation; you'll just need to self-certify that your income has been either directly or indirectly impacted by Coronavirus. You can apply for a payment deferral up until 31st October 2020.

 

If you're a Buy-to-Let landlord, you'll need to self-certify that your tenant’s income has been impacted by Coronavirus. Landlords are expected to pass on this relief to their tenants to ensure that they're supported during this time.

 

You can submit a request for one of our experts to call you back regarding a mortgage payment deferral using the 'Need Help?' section below.

 

Mortgage payment difficulties due to Coronavirus
What if I need additional help managing my money and debts due to Coronavirus?

If you’re worried about other debts you should contact your other creditors to discuss your repayments. It’s important to pay essential expenses and priority debts before any discretionary expenses or non-priority debts, and you may find it useful to work out a budget.

 

Free impartial information and confidential debt advice is available. You may find it useful to visit the FCA’s information page ‘Dealing with financial difficulties during the coronavirus pandemic’ or the Money Advice Service coronavirus support page.